On-Site Admin & Operations Executive

About the Role

MotorBahn Group is seeking a meticulous, proactive On-Site Admin & Operations Executive to be the operational backbone of our workshop. This person will be the link between the on-site technical team, the remote admin team and the owner - ensuring that stock levels, appointment schedules, financial records and the company knowledge base are always accurate, up to date and accessible.

You will work directly at the shop, handling day-to-day administration and helping embed AI-assisted workflows so that the entire team operates more independently and efficiently.

Title: On-Site Admin & Operations Executive

Reports to: Owner / General Manager

Works with: On-site technical team, remote admin and finance team, sales

Location: Workshop / shop premises, Singapore

Key Responsibilities

Inventory & Stock Management

• Receive, verify and log all incoming stock arrivals into the EPOS system promptly.
• Maintain accurate SKU naming conventions and product categorisation in line with company guidelines.
• Conduct regular stock counts and reconcile physical inventory against system records flag and resolve discrepancies.
• Coordinate with the remote admin team to ensure supplier purchase receipts and delivery documentation are uploaded and recorded in Xero on the same day.
• Liaise with overseas suppliers and the logistics team on inbound shipment timelines and delivery confirmations.

Appointment & Workshop Scheduling

• Manage the workshop appointment calendar (TeamUp / Google Workspace), ensuring every booking captures: customer name, contact number, project scope and amount to collect.
• Communicate daily job schedules to technical staff and update any changes in real time.
• Follow up on customer confirmations and send reminders ahead of appointments.
• Coordinate with the customer service team on lead follow-ups and booking confirmations.

Financial Administration & Reconciliation

• Assist with daily financial entries - sales receipts, cash collection and supplier payments - to keep Xero updated and the P&L current.
• Collect, scan and upload supplier documents (invoices, payment confirmations, delivery notes) for the finance team.
• Perform end-of-day reconciliation of cash and payment terminal receipts against EPOS records.
• Flag cost anomalies or missing documentation to the finance team on the same day.

Knowledge Base & SOPs

• Maintain and update the company knowledge base (AI-assisted): service pricing, installation guidelines, product FAQs and customer handling procedures.
• Ensure data entered into EPOS and Xero follows the naming conventions and SOPs established by management.
• Support onboarding of new team members by walking them through relevant SOPs.
• Assist in drafting and refining SOPs for recurring tasks across the team.

General Office & Team Support

• Manage employee attendance records and send daily reminders for clock-in (coordinating with JustLogin).
• Support the customer service team with in-person customer handling, collections and documentation.
• Serve as the on-site point of contact for vendors and delivery personnel.
• Carry out any ad hoc administrative duties as directed by the owner.

Requirements

Essential

• Diploma in Business Administration, Logistics, Accounting or a related discipline.
• At least 1-3 years of experience in an administrative, operations or retail operations role.
• Highly organised with strong attention to detail - able to spot discrepancies in stock counts and financial records.
• Comfortable using WhatsApp Business, Google Workspace (Sheets, Calendar, Drive) and cloud-based systems.
• Good written and spoken English able to communicate clearly with both on-site and remote colleagues.
• Self-starter who can work independently without constant supervision.

Advantageous

• Experience with Xero, EPOS or any inventory / accounting software.
• Prior experience in an automotive, retail or workshop environment.
• Comfortable using AI tools (ChatGPT, Claude) to query information, draft communications or look up SOPs.
• Conversational Mandarin is a plus, particularly for liaising with suppliers.

What We Offer

• Stable full-time role with a growing multi-brand automotive group.
• Supportive team environment with clear SOPs and AI tools to help you succeed.
• Opportunity to grow into an operations supervisory role as the business scales.
• Competitive salary and benefits in line with market rates.