Job Description

Key Job Purpose

Management of end-to-end customer orders, involving planning, co-ordination and documentation of shipments to our customers on timely basis. Includes close collaboration with internal & external stakeholders, to ensure timely and accurate order fulfillment and drive customer satisfaction, in a cost effective manner. Undertake value added projects to drive continuous improvement and deliver positive supply chain metrics.

Summary of Functional Duties & Responsibilities

Primary contact for all customer orders, order inquiries, updates, and complaints.
Co-ordinate and work closely with Suppliers and Planners to ensure timely supply of goods and delivery information to Customers.
Ensure proper Shipping and Bank documentations are generated and verified to ensure timely realization of Sales revenue.
Work closely with warehouse team and 3PL are ensure proper processes are practiced in the inbound/outbound operations of goods.
Consolidate and analyze data from ERP system to monitor KPI as required to ensure optimal performance.
Monitor and track Back Order Reports to work towards zero backlog.
Responsible for customer satisfaction KPI (data collection/survey).
Coordinate delivery document adjustment to facilitate reshuffling of inventory assignment to customer order with warehouse when need arise.
Support urgent order processing & urgent shipment processing.
Attend to order recognition on time.
Develop and maintain Standard Operating Procedures and ensure processes are executed in compliance with SOX and regulatory standards/requirements.
Ensure continuous process improvements to achieve excellence.
Provide Backup to the Team and any other duties as requested by Supervisor.

Job Specifications

Diploma in Supply Chain, Logistics, Business Administration or related disciplines.
3 years of experience in supply chain, order management or customer service operations.
Proficient in MS Excel and SAP/ERP systems.
Detail-oriented with strong accuracy in order processing.
Good understanding of end-to-end supply chain operations.
Able to multitask and work independently.
Strong ownership, communication and stakeholder management skills.
Proactive, customer-focused and a team player.