Job Description

Key Job Purpose

Management of end-to-end customer orders, including close collaboration with internal & external stakeholders, to ensure timely and accurate order fulfillment and drive customer satisfaction.

Summary of Functional Duties & Responsibilities

Primary contact for customer orders, inquiries, updates and complaints for assigned accounts.
Support customers on shipping and trade documentation, including COO, Invoice, Packing List, Form D, AJCEP and Cost Statements.
Monitor customer satisfaction KPI and survey activities.
Coordinate with Shared Services Centre (SSC) on order processing, shipping arrangements and Proforma Invoice generation.
Process orders with Letter of Credit (L/C).
Arrange shipments with forwarders and coordinate delivery requirements with warehouse.
Support urgent order and shipment processing.
Monitor and report backlog orders.
Ensure timely order recognition and delivery date updates.
Develop and maintain SOPs in compliance with SOX and regulatory requirements.
Drive continuous process improvement initiatives.
Provide backup support to the team and perform other duties as assigned.

Job Specifications

Diploma in Supply Chain, Logistics, Business Administration or related disciplines.
2 years of experience in supply chain, order processing, shipping coordination or export documentation.
Proficient in MS Excel and SAP/ERP systems.
Experience in shipping, export and L/C documentation.
Detail-oriented with strong accuracy in order processing.
Good understanding of end-to-end supply chain operations.
Able to multitask and work independently.
Strong ownership, communication and stakeholder management skills.
Proactive, customer-focused and a team player.