Officer, Defects Management | Property Customer Service HMS

Officer, Defects Management | Property Customer Service

Working Location: Various Showflats / Project Sites
2-Year Direct Contract
Monday-Friday | 8.45am-6.00pm
Leading Property Developer

Seeking candidates with property defects inspection / defects management experience to support residential project handovers and ensure units are delivered to homeowners in good condition.

Defects Inspection & Handover

. Conduct 100% quality inspections of residential units to identify defects before handover
. Assess unit readiness and ensure defects are rectified before units are handed over to homeowners
. Coordinate with main contractors on defect rectification and completion timelines
. Conduct follow-up inspections to verify that rectification works have been completed satisfactorily
. Arrange joint inspections with homeowners where required
. Support preparation of handover kits and ensure all required information and documentation are complete

Customer Service & Defects Management

. Liaise with homeowners, contractors and internal stakeholders on defects-related matters
. Follow up closely on outstanding defects to ensure rectification within stipulated timelines
. Handle homeowners feedback and complaints relating to defects and unit handover
. Coordinate appropriate solutions and ensure issues are followed through to satisfactory resolution
. Maintain accurate records and provide timely updates on defects and rectification progress

Interested candidates, do submit your resume to : [Confidential Information] OR telegram @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820