Officer, Defects Management (DLP), Customer Service (2 Years Contract)

Brief Summary

Join a dynamic team to ensure a smooth handover process for home units, focusing on customer satisfaction and quality assurance. This role is pivotal in liaising effectively with contractors and homeowners to uphold service excellence.

Responsibilities

• Assist the Customer Service team with contractor communications related to handover preparations. Conduct comprehensive quality inspections of all units to identify defects and certify their readiness for handover. Ensure timely rectification of defects in collaboration with contractors and homeowners. Attend to and resolve owner complaints regarding defects and ensure satisfactory outcomes.

Requirements

• Minimum qualification of A Level or Diploma in Real Estate/Building. 2 to 3 years of experience in real estate and customer service. Strong written and verbal communication skills. Positive attitude with a pleasant and energetic personality. Excellent organizational and problem-solving skills. Customer-oriented and adaptable to evolving situations.