Officer, Admin and Operations (Bedok)

Job Purpose

To provide comprehensive administrative and operational support to ensure the smooth functioning of shelter operations, including resident management, facility maintenance, and programme coordination.

Key Responsibilities

Resident Support & Admission

. Attend to general enquiries from internal and external parties regarding ELB.

. Handle day-to-day general queries from stakeholders and referring agencies.

. Assist in the admission process for new ELB residents (including submission and coordination with stakeholders and support in the conducting of screening tools).

Administrative & Operational Support

. Support health, safety, and security protocols within the shelter environment.

. Maintain documentation related to shelter inventory, financial assistance, and in-kind donations.

. Perform data entry and maintain accurate records for clients and ELB operations.

. Collect and manage records of billings and payments for programme fees.

. Conduct maintenance checks, perform minor repairs, and liaise with vendors and contractors for necessary maintenance.

. Conduct monthly unit inspections.

. Manage interpersonal disputes among co-living residents and respond to incidents, including de-escalating crisis situations and escalating to supervisors when necessary.

Monitoring & Documentation

. Maintain records for client data monitoring and evaluation purposes.

. Collect statistics to support programme evaluation and reporting.

. Assist in the coordination and execution of ELB programmes and activities.

Other Responsibilities

. Provide administrative and logistics support for meetings and events

. To update records on staff movement, staff development / training records

. To perform any other duties as assigned by Supervisor.

Programme Support

. Assist in the coordination and execution of ELB programmes and activities.

Other Responsibilities

. Provide administrative and logistics support for meetings and events

. To update records on staff movement, staff development / training records

. To perform any other duties as assigned by Supervisor.