Network Operations Lead

Job Description

We are seeking a proactive and highly skilled Network Operations Lead to manage end-to-end network infrastructure operations, incident response, system health, and team leadership. The ideal candidate will have strong hands-on expertise in Cisco, Palo Alto, Check Point, and F5 technologies, along with solid knowledge of ITSM/ITIL practices. This role ensures optimal network performance, availability, security, and compliance across the environment.

Key Responsibilities

Incident & Problem Management

• Lead investigation and resolution of network hardware, software, and firmware incidents.
• Perform root cause analysis and implement permanent or temporary fixes.
• Provide timely communication and status updates to stakeholders.

Network Operations & Monitoring

• Perform daily system health checks and continuous monitoring for performance, availability, and security.
• Escalate abnormalities promptly and ensure proactive mitigation.
• Ensure backups for all network devices are executed and verified.

Documentation & Compliance

• Maintain accurate, up-to-date network diagrams, records, and documentation.
• Review and update SOPs with customers and internal teams.
• Create and maintain documentation for all implemented network solutions.

Infrastructure Planning & Implementation

• Gather requirements to design, install, test, and deploy network systems.
• Plan and execute hardware and firmware upgrades with rollback plans.
• Implement service continuity, backup/restore, and disaster recovery procedures.

Security & Compliance

• Perform monthly firewall rule reviews for relevance and security posture.
• Validate configurations against CIS benchmarks and remediate non-compliance.
• Conduct log reviews and escalate potential security events.

Asset & Patch Management

• Reconcile physical/logical network assets and update CMDB monthly.
• Execute patch management lifecycle: scanning, prioritization, deployment, and testing.

Capacity Planning & Reporting

• Analyze resource consumption and forecast capacity needs.
• Prepare monthly service reports covering metrics, incidents, changes, and performance.

Leadership & Strategy

• Lead, mentor, and guide a team of network engineers.
• Assess internal and external environments to support long-term strategy.
• Support proposal preparation and technical solution presentations.

Technical Skills

• Strong hands-on experience with Cisco routers, switches, and load balancers
• Experience with Palo Alto and Check Point firewalls
• Familiarity with F5 Load Balancers
• Deep understanding of network protocols, performance tuning, and security standards

Reporting & Deliverables

Monthly reports: service metrics, firmware/software updates, account reviews, patch compliance, asset reconciliation, firewall audits, capacity planning, and security compliance.

Daily checks: health check logs and monitoring summaries.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA