Role: Network Engineer
Location: BEDOK/CHANGI
Type of Role: Permanent
Remuneration: Base Salary - $5,000
Objectives:
- Ensure continuous operation of network systems with minimal downtime.
- Provide timely support, troubleshooting, and remediation of network issues.
- Maintain secure network environments aligned with best practices.
- Enhance network performance and scalability through proactive monitoring and maintenance.
Scope of Services:
Network Monitoring & Management
- Monitor routers, switches, firewalls, wireless controllers, and access points.
- Track network availability, bandwidth utilization, and device performance.
- Configure automated alerts for outages, threshold breaches, or performance degradation.
- Apply configuration backups and maintain version control.
Incident Management& Troubleshooting
- Responding to network-related incidents and service disruptions.
- Diagnosing issues related to connectivity, routing, switching, and wireless performance.
- Restoring service within defined SLAs.
- Providing incident reports, including root cause and corrective actions.
Preventive Maintenance
- Scheduled maintenance windows for updates, patches, and firmware upgrades.
- Hardware health checks(CPU, memory, temperature, error logs).
- Optimization of configurations for performance and security.
- Review of capacity trends and recommendations for scaling.
Network SecurityServices
- Firewall policy reviews and updates.
- Intrusion detection/prevention monitoring (if applicable).
- Vulnerability identification and remediation recommendations.
- Management of VPN configurations and remote-access policies.
- Enforcement of network segmentation and access control best practices.
Network Documentation& Reporting
- Network topology diagrams.
- Asset inventory ofnetwork hardware and software.
- Configuration documentation for all managed devices.
- Monthly performance reports covering:
- Uptime and incident summary.
- Security events.
- Capacity/utilization metrics.
- Recommendations for improvements.
Change Management
- Planning, reviewing,and executing network changes and upgrades.
- Performing impact analysis and obtaining necessary approvals.
- Implementing changes according to best practices and scheduled windows.
- Documenting all changes for audit and compliance purposes.
Service LevelAgreements (SLAs):
Response Time
- Critical incident(network outage): Response within 2 hours.
- High severity (major performance degradation): Response within 4 hours.
- Medium severity: Response within 8 hours.
- Service request: Response within 2 business days for urgent request, 5-10 business daysfor normal request.
Availability
- Network monitoring tools: 24/7
- On-call support: 24/7 standby support
- Scheduled maintenance: Communicated with at least 72 hours notice
In-Scope Equipment & Systems:
- Routers
- Layer 2/3 switches
- Firewalls
- Wireless controllersand access points
- SD-WAN devices
- Network monitoring andlogging tools
- VPN and remote access systems
- Server room/closet network equipment (racks, UPS, patch panels)
Out-of-Scope Services:
- Cabling installation or physical construction services
- Non-network server or application support
- Hardware procurement(unless specified as an add-on service)
- Major network re-design projects (covered under separate SOW)
Client Responsibilities:
- Provide remote access to network systems as needed.
- Maintain up-to-date licenses and warranties for network devices.
- Notify the Service Provider of planned facility changes or expansions.
- Provide point-of-contact for approvals, scheduling, and incident communication.
Deliverables:
- Network monitoring setup and ongoing management.
- Monthly performance and security reports.
- Updated network documentation.
- Incident tickets and post-incident reviews.
- Preventive maintenance reports.
- Change management logs.
Requirements:
- Minimum Degree in Computer Science or relevant disciplines.
- Minimum 2 years experience in ITSupport and Troubleshooting, System Administration and Network Fundamentals.
- Possess Cisco CCNA Networking Certification.
For a confidential discussion,interested applicants please kindly send your updated resume.
