NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.
At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do.
NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.
TeleChoice International Limited (TeleChoice) is a regional diversified provider and enabler of innovative communications. Incorporated in Singapore on 28 April 1998 and listed on the Main-Board of the Singapore Exchange Securities Trading Limited (SGX-ST) on 25 June 2004, TeleChoice is a subsidiary of leading infocommunications group, Singapore Technologies Telemedia Pte Ltd, which operates in the Asia Pacific, the America and Europe.
The D365 Consultant will support Microsoft Dynamics 365 (CRM) implementation and Application Support & Maintenance (ASM) activities. The role involves functional analysis, system configuration, technical support, minor enhancements, and coordination with the development team to ensure smooth system operations and continuous improvements.
Responsibilities
- Gather and document business requirements for D365 customizations and enhancements
- Configure and support Dynamics 365 modules, workflows, plug-ins, and integrations
- Perform testing and validation of CRM solutions, including SIT and UAT coordination
- Manage release documentation and deployment checklists
- Provide Level 1 and Level 2 application support, troubleshoot issues, and implement workarounds
- Record reported issues, assess their urgency and impact, and escalate them to the development team for resolution
- Support and maintain Power BI reports and dashboards
- Coordinate cross-functional communications regarding releases and issue resolution
- Document system configurations, processes, and procedures
- Manage project documentation and artifacts
- Schedule and coordinate meetings with stakeholders
Requirements
- Minimum 35 years of hands-on experience in Microsoft Dynamics 365 (CRM) implementation and support
- Strong experience in D365 customizations, plugins, custom workflows, and Power Automate
- Experience supporting and fine-tuning Power BI reports
- Hands-on experience supporting D365 on-prem and D365 Online (cloud) environments
- Experience in data migration, including data mapping, import, and validation
- Understanding of D365 architecture and integration concepts
- Experience supporting development teams in delivery and maintenance environments
- Strong troubleshooting and analytical skills
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Strong written and verbal communication skills
- Ability to multi-task, prioritize, and work independently.
Preferred Experience
- Experience performing D365 System Administrator responsibilities, including:
- User access management
- Security role configuration
- Environment management
- Deployment and migration support
- Configuration governance
Qualifications
- Diploma or Degree in Information Technology, Business Administration, or related discipline
- Experience with software release management processes and documentation
- Familiarity with structured support environments (SLA-driven support model preferred).
