Apply directly at:

https://fs-isac.breezy.hr/p/4c7fcb6dc86c-membership-specialist-apac

OUR MISSION

FS-ISAC advances cybersecurity and resilience in the global financial system.

OUR CULTURE

At FS-ISAC, how we work matters as much as what we do. We believe in:

• Collaboration - across members, partners, and internal teams.
• Collective success - wins are celebrated as a community.
• Humility & curiosity - staying open, learning continuously.
• Open feedback - role-modeling growth through candid, constructive input.

POSITION SUMMARY

The Membership Specialist serves as one of the main points of contact for FS-ISAC members and is responsible for ensuring members get connected to their benefits. The Membership Specialist will work with members daily via our service desk and must become an expert on services and internal processes. This role is also charged with overseeing data input and validation to ensure accuracy and completeness of CRM and other member data sources. The ideal candidate will have extensive experience with Salesforce.

ESSENTIAL FUNCTIONS

• Serves as the point of contact for existing members for general inquiries on our platforms, programs and services
• Ensures members receive requested products and services in a timely fashion, aligned with our defined service expectations
• Communicates member needs and demands to FS-ISAC, including escalation as appropriate
• Handles Member Services Cases queue
• Coordinates other program support as needed

POSITION QUALIFICATIONS

• Interpersonal skills - Effectively interacts with individuals with variety of backgrounds and experience.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations listens and gets clarification.
• Organizational Support - Follows established policies and procedures completes administrative tasks correctly and on time supports organization's goals and values.
• Planning and Organizing - Prioritizes tasks and activities effectively handles multiple tasks simultaneously ability to plan, coordinate and implement meetings, web programs and conference calls.
• Problem Solving - Independently identifies potential problems in member services process effectively communicates issues to team offers problem solving input.
• Professionalism - Is self-motivated responsible and disciplined works as part of a team.
• Quality Management - Is detail-oriented consistently turns in high-quality work without close supervision.
• Written Communication - Writes clearly and informatively able to read and interpret written information.

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent combination of education and experience
• 4-7 years of relevant experience
• Experience in the association environment is highly desired
• Experience in Salesforce, Office 365, SharePoint, virtual meetings platform

WORK ENVIRONMENT

This Hybrid position is based in Singapore. Regardless of work location, the position requires a professional work environment, and candidates must be able to meet the physical demands associated with the professional environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. FS-ISAC has reviewed this description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

All employees must be authorized to work in Singapore. FS-ISAC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, FS-ISAC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

ABOUT US

The Financial Services Information Sharing and Analysis Centre (FS-ISAC) is a non-profit entity that advances cybersecurity and resilience in the global financial system, protecting financial institutions and the people they serve. FS-ISAC is headquartered in the United States with regional offices in the United Kingdom, Netherlands, Australia and Singapore. For more information, visit our website www.fsisac.com.

Apply directly at:

https://fs-isac.breezy.hr/p/4c7fcb6dc86c-membership-specialist-apac