Position Overview
Provide operational and outreach support to SID's Membership team for renewals and onboarding (including listed company chairs). This part-time role blends administration with structured outbound calling to drive timely renewals and a smooth member experience.
Key Responsibilities
Membership Renewal & Onboarding
- Assist with membership renewal processing: reminders and confirmation.
- Support onboarding of listed entity chairs
- Maintain accurate membership records in the CRM system
- Provide ad-hoc administrative support to ensure a smooth member experience.
2) Telemarketing & Outreach
- Conduct outbound calls to:
- Follow up with members for renewals.
- Reach out to listed company chairs and prospects to explain SID's membership benefits and encourage sign-up.
- Clearly present SID's value proposition and handle member questions or objections.
- Record call outcomes accurately and flag follow-up needs to the Membership team.
Requirements
- Diploma/Degree in any discipline (students or retirees with relevant experience also welcome).
- Prior experience in membership services, telemarketing, telesales, or customer service an advantage
- Strong spoken communication skills confidence speaking with senior executives an advantage.
- Comfortable with outbound calls and achieving outreach goals.
- Proficient in Microsoft Office
- Organised, service-minded, and able to work independently in a part-time capacity.
Work Arrangement
- Contract term: Approximately 56 months, aligned to SID's membership renewal cycle
- Hours: Part-time, e.g., 20-25 hours per week (flexible scheduling by agreement) during office hours between (9am to 6pm)
- Work mode: On-site presence at SID's office required
