Marketing Manager

Location: Singapore

Job Type: Full-time / Permanent

We are seeking a Customer Success Manager (CSM) to join our Singapore office. You will be responsible for building strong client relationships, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive communicator with excellent stakeholder management and problem-solving skills.

• Serve as the primary point of contact for assigned clients.
• Drive onboarding, product adoption, and engagement to maximize customer value.
• Understand customer goals and provide tailored recommendations to support success.
• Manage and resolve client escalations in collaboration with internal teams.
• Monitor customer health metrics, usage data, and feedback to identify risks and opportunities.
• Collaborate with Sales, Product, and Operations to ensure seamless client experience.
• Support renewals, upselling, and cross-selling opportunities.

• Bachelors degree in Business, Marketing, Communications, or related discipline.
• 25 years of experience in Customer Success, Account Management, or Client Services.
• Strong interpersonal and communication skills (English required; Mandarin/Malay/Tamil a plus).
• Proficiency in CRM tools (Salesforce, HubSpot, or similar).
• Strong problem-solving and analytical mindset.
• Ability to thrive in a fast-paced, customer-centric environment.

• Entry / Junior CSM (13 yrs): SGD 4,000 5,500 / month 48,000 66,000 / year
• Mid-Level CSM (36 yrs): SGD 5,500 7,500 / month 66,000 90,000 / year
• Senior CSM / Team Lead: SGD 7,500 10,000 / month 90,000 120,000 / year

(Reference: Glassdoor, Michael Page, Indeed 2025 Singapore market data)

• Competitive compensation with performance-based bonuses.
• Opportunity to work with regional and global clients.
• Professional growth and training in customer success best practices.
• Collaborative and supportive team environment.
• Career progression to Senior CSM, Customer Success Lead, or Regional Manager.

Send your CV and cover letter to [email address], or apply via LinkedIn with subject line:

Application for Customer Success Manager Singapore.

• #Hiring #CustomerSuccess #SingaporeJobs #ClientEngagement