Job Summary
Lead the daily operations of a wellness shop by managing staff, optimizing customer service, and maintaining inventory and safety standards to drive business excellence and client satisfaction.
Responsibilities
- Lead day-to-day shop operations by scheduling staff, managing appointments, and ensuring efficient customer flow to maximize operational effectiveness
- Recruit, train, and supervise therapists to build a skilled team that consistently meets defined quality and service standards
- Deliver exceptional customer service by resolving client complaints and implementing feedback-driven improvements to enhance satisfaction
- Manage inventory by monitoring stock levels, coordinating ordering, and tracking supplies to maintain uninterrupted service delivery
- Enforce health, safety, and hygiene protocols by training staff on sanitation procedures and overseeing equipment maintenance to ensure compliance
Preferred competencies and qualifications
- Experience in the wellness and related hospitality industry to effectively understand operational and client needs
- Ability to motivate and lead a team to achieve high-quality service outcomes
- Strong attention to detail to uphold cleanliness, safety, and service quality standards
- Passion for wellness and self-care to foster a positive and engaging environment
- Friendly and cheerful personality to enhance customer experience
- Flexibility to work on weekends and Public Holidays to support business demands
