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This role leads workforce planning and staff cost management, with responsibility for manpower planning, budgeting, forecasting, reporting, cost allocation and governance. Working closely with Finance, People & Culture and business leaders, the role provides strategic insights and strengthens planning processes to support informed workforce and business decisions.
Key Responsibilities
Planning & Forecasting
- Lead the preparation and management of the Annual Operating Plan (AOP) for HR, including monthly manpower planning and staff cost forecasting.
- Manage end-to-end workforce planning cycles, ensuring manpower and cost plans are aligned with overall business priorities and financial objectives.
Cost Management & Allocation
- Oversee and ensure effective cost allocation methodologies across Singtel entities in Singapore.
- Ensure consistency, transparency, and integrity in cost attribution, in line with financial governance principles and business requirements.
Reporting & Analysis
- Drive timely and accurate monthly reporting of manpower and staff costs to members of the Management Committee.
- Deliver insightful analysis on headcount trends, key cost drivers, and variances to support strategic decision-making and financial planning across the 6+6, 9+3, and AOP budgeting cycles.
Systems & Data Governance
- Ensure the reliability, accuracy, and integrity of manpower planning systems and data to support effective workforce planning and reporting.
- Establish and maintain robust system processes, controls, and data governance standards, ensuring consistency and compliance across planning and reporting activities.
- Oversee and manage pre-trip approval workflows and system update requests, ensuring efficient processing, appropriate controls, and timely resolution.
Administration & Governance
a) Corporate Business Travel & Business Continuity Planning (BCP) Governance.
- Oversee corporate travel services and BCP-related arrangements, including the management of key service providers such as International SOS for Singapore and PACE First for Australia.
- Establish and maintain governance and approval guidelines for pre-trip requests and travel-related expenses.
b) Annual Report & Group Sustainability Reporting
- Oversee the validation and consolidation of statistics for corporate reporting.
- Coordinate and consolidate MD&A reporting, ensuring accuracy, consistency, and timely submission.
c) HR Administration
- Manage HR admin budgets, cost allocation, variance analysis and procurement of staff-related benefits across Singtel entities in Singapore.
- Oversee administrative operations including HR assets management, personal files management and Corporate Mobile Phone budgeting and cost allocation.
Stakeholder Advisory & Functional Leadership
- Serve as the functional lead for manpower and staff cost planning, providing subject matter expertise and advisory support to People & Culture, Finance, and key stakeholders.
- Translate workforce and cost data into actionable insights to support informed business decision-making.
- Drive continuous improvement in processes, tools and governance frameworks
Projects & Continuous Improvement
- Lead or support strategic projects and initiatives.
The ideal candidate should have/be:
- Bachelor's degree in Business, Finance, Human Resources, Accounting, or a related discipline.
- At least 5-7 years of relevant experience in workforce planning, FP&A, HR planning, budgeting, forecasting, or a related field.
- Proven experience in annual operating budget planning, manpower planning, forecasting, and staff cost management within a large or complex organisation.
- Strong financial and analytical capabilities, including cost allocation, variance analysis, headcount trends, and management reporting.
- Experience with enterprise planning and reporting systems, such as Tagetik, SAP BPC, SAP, Workday, Oracle, or equivalent platforms.
- Proficiency in Microsoft Excel and Power BI, with the ability to analyse and translate data into actionable business insights.
- Strong stakeholder management and communication skills, with proven ability to partner with Finance, HR, and business leaders.
- Good understanding of governance, internal controls, data integrity, and operational risk management.
- Strong organisational skills with the ability to manage multiple priorities and deliver within tight timelines.
- Professional certification in Finance, HR, Data Analytics, or Project Management would be an advantage.
