Manager, Transformation

COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG!

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

The Manager, Transformation plays a key role in driving the successful delivery of Montfort Care's (MFC) transformation initiatives. This position is primarily responsible for the management of transformation projects from conceptualization, project scoping, solutioning, and delivery. The role involves hands-on project management, progress tracking, risk management, and deliver change management activities.

In addition to project delivery, the Manager supports the Assistant Director, Transformation in strategy-related tasks, including industry scans/ analysis, multi-year strategy formulation, annual work planning, Key Performance Indicator (KPI) and Objectives, Key Results (OKR) tracking.

The manager will also support the organisation's effort to foster a culture of adaptability and build up Montfort Care's organisational transformation and change capabilities.

Transformation Project Management

• Coordinate and manage execution of transformation projects assigned to ensure alignment with organisation's objectives and timelines.
• Together with identified Subject Matter Experts (SMEs) and MFC stakeholders, define transformation objectives and propose solutions based on ground-up and leadership feedback to address root causes problems. This includes (but not limited to) process redesign, operating model/ organization structure, skilling strategy, leadership and culture initiatives.
• Support change management activities, including communication plans, stakeholder engagement sessions to enable success of transformation projects.
• Support transformation and change capabilities build-up through sharing sessions and provide guidance to smaller transformation projects led by service pillars. Foster a culture of adaptability and learning amongst service pillars to improve organizational resilience. This may include (but not limited to) developing transformation playbooks, toolkits, training programs to raise MFC's long term digital and transformation capabilities.

Organisation Strategy Alignment and Transformation Planning

• Support Assistant Director, Transformation in translating the organizational strategy into actionable transformation objectives.
• Support development and tracking of Key Performance Indicators (KPI), Objectives and Key Results (OKR) based on the organisation's Key Strategic Trusts (KSTs) for the organization and translate it to a manner relevant to Montfort Care's (MFC) service pillars to ensure alignment to our Purpose, Vision, and Mission.
• Conduct research and analysis on social service delivery needs to inform strategy discussions and provide insights.
• Assist in facilitating annual/ multi-year strategic planning cycles. Support the secretariat function to organize MFC's annual work plan this includes pre-retreat planning, conduct of retreats, and organising of cascade briefs to middle managers and front liners.

Vendor Management and Funding Support

• Assist in procurement processes for external service providers and monitor vendor performance against agreed KPIs.
• Support preparation of funding proposals from different agencies to support the department's programs.

People Management

• Guide and coach transformation team members assigned on the transformation projects.

Risk and Compliance

• Understand IPC (Institute of Public Character) and charity organisations compliance and regulatory requirements and ensure adherence.

• Understand funding agencies requirements in areas of security, data privacy etc. and ensure adherence.

Others

• Responsibilities listed above are not exhaustive. From time to time, additional duties or projects may be assigned based on organizational needs.

QUALIFICATIONS

• Bachelor Degree in Social Work, Management, Public Policy, Organisational Development, or related fields.
• Project Management Professional (PMP) certification, Change management certifications (e.g. Prosci) is advantageous but not mandatory.

OTHER INFORMATION

Relevant Experience and Required Competencies

• 3-5 years of progressive experience in strategy development, organisational transformation, consulting, planning, or project management. Experience in internal/ external consulting teams is highly preferred.
• Experience in social sector, healthcare, or mission-driven organisations is advantageous. Candidates from other sectors with an interest in driving the change in the social service sector will also be considered.
• 1-2 years of leading teams or workstreams with a demonstrated ability to transformation projects. Hands-on experience in driving transformation planning, stakeholder engagement and governance. This role is also suitable for individual contributors looking to step up into a managerial role.
• Experience in driving process redesign, operating model/ organisation structure, skilling strategy, leadership and culture initiatives.
• Stakeholder management skills ability to build partnerships, influencing stakeholders of varying seniorities (front-line staff to leadership team).
• Knowledge of Singapore social service ecosystem and policies is an advantage.
• Ability to multi-task, lead concurrent initiatives, and work in a fast-paced and dynamic environment.
• Strong analytical ability & problem-solving skills to identify critical areas for action in a data-informed manner.
• Excellent verbal and written communication skills.

Please note that your application will be sent to and reviewed by the direct employer - Montfort Care