Manager, Site Operations (Haw Par Centre)

Drive financial performance & procurement

Develop and manage annual budgets to operate Centres within the costs allocated.

Track and feedback partner/supplier performance covered under centralised procurement.

Responsible for purchases, supplier selection & renewals for decentralised procurement.

Drive cost savings initiatives to achieve profitability per training place targets.

Escalate contractual and performance issues with internal stakeholders.

Manage class operation

s Oversee On-site preparations for classes to start on time. e.g. room layout, LGs, etc

. Oversee On-site post-class activities e.g. batching, attendances, document archival, etc

. Engage Digital Pre-Course to ensure prompt delivery of courseware and refreshments

. Engage Digital Post-Course to ensure attendances and results are captured

. Timely issue of class consumables, safety passes and replenish inventory stock

. Ensure all SOPs are complied with to meet funding agency audit requirements

. Facilitate monthly audits and review with funding agencies (if any)

.
Ensure regulatory complian

ce Ensure compliance to regulatory requirements from funding agencies to conduct classe

s. Ensure compliance with facility regulations e.g. SCDF permits, BCA licenses et

c. Ensure certified training equipment are used. e.g. mannequins for first aid course

s.
Maintain the infrastruct

ure Oversee the maintenance and repair of facilities e.g. classrooms, projectors, e

tc. Ensure a well-planned maintenance program for various assets such as tables and chai

rs. Coordinate with IT for the smooth operation of technological resourc

es.
Workplace Health and Sa

fety Track and report all near-misses, injuries and fatalities within the facil

ity. Achieve LTI (Lost Time Injuries) and LTIFR (Lost Time Injuries Frequency Rate) tar

get.
Customer Exper

ience Elevate customer experience with increased engagement at various touchpo

ints. Mitigate customer complaints and manage service recove

ries.
Manage stakeh

olders Conduct monthly business reviews with respective Heads of Products and/or Opera

tions. Present monthly statistics to management at operations and management confer

ences. Develop plans to increase facility flexibility to run new and different type of co

urses. Review feedback from internal stakeholders on operational improve

ments. Work with product divisions and sales to understand forecasted business l

evels. Establish and strengthen long-term stakeholder relation

ships.
Drive organisational perf

ormance
Manage a team of Operations Executives (OE) to ensure tasks are completed

on-time. Define common goals, direction and account

ability. Oversee talent, performance management and manpower planning for the dep

artment.- Conduct manpower resource planning based on business and demand

analyses- Manage the recruitment and selection of n

ew staff- Develop staff through ongoing coaching, mentoring and career di

scussion- Create succession planning and long-term resourcing across the orga

nisation Implement enterprise risk management, business continuity and mitigatio

n plans. Establish organisational quality assurance philosophy and p

olicies. Establish and achieve department targets within the financial budget al

located. Drive staff-initiated projects leading to cost, productivity, and sustainability impro

vements.
Requ

irements:
Bachelor's degree in Business Administration, Education, or a rela

ted field. Proven experience in managing Operations or Training Centre-related roles or a rel

ated field Strong financial acumen and budget manageme

nt skills. Good organisational, leadership and negotiation

abilities. Good stakeholder engagement and relationship m

anagement. Good communication and presentati

on skills. Self-starter and entrepreneurial, able to roll up sleeves and work in a fast-paced en

vironment. Experience in the use of visualisation tools such as Power BI o

r Tableau. Experience in the use of Microsoft Power Platforms (Power Automate, Power Apps, Sh

arePoint). Experience in the application of Lean or Six Sigma to improve eff