Manager, Site Operations (Haw Par Centre)

Drive financial performance & procurement

Develop and manage annual budgets to operate Centres within the costs allocated.

Track and feedback partner/supplier performance covered under centralised procurement.

Responsible for purchases, supplier selection & renewals for decentralised procurement.

Drive cost savings initiatives to achieve profitability per training place targets.

Escalate contractual and performance issues with internal stakeholders.

Manage class operations

Oversee On-site preparations for classes to start on time. e.g. room layout, LGs, etc.

Oversee On-site post-class activities e.g. batching, attendances, document archival, etc.

Engage Digital Pre-Course to ensure prompt delivery of courseware and refreshments.

Engage Digital Post-Course to ensure attendances and results are captured.

Timely issue of class consumables, safety passes and replenish inventory stock.

Ensure all SOPs are complied with to meet funding agency audit requirements.

Facilitate monthly audits and review with funding agencies (if any).

Ensure regulatory compliance

Ensure compliance to regulatory requirements from funding agencies to conduct classes.

Ensure compliance with facility regulations e.g. SCDF permits, BCA licenses etc.

Ensure certified training equipment are used. e.g. mannequins for first aid courses.

Maintain the infrastructure

Oversee the maintenance and repair of facilities e.g. classrooms, projectors, etc.

Ensure a well-planned maintenance program for various assets such as tables and chairs.

Coordinate with IT for the smooth operation of technological resources.

Workplace Health and Safety

Track and report all near-misses, injuries and fatalities within the facility.

Achieve LTI (Lost Time Injuries) and LTIFR (Lost Time Injuries Frequency Rate) target.

Customer Experience

Elevate customer experience with increased engagement at various touchpoints.

Mitigate customer complaints and manage service recoveries.

Manage stakeholders

Conduct monthly business reviews with respective Heads of Products and/or Operations.

Present monthly statistics to management at operations and management conferences.

Develop plans to increase facility flexibility to run new and different type of courses.

Review feedback from internal stakeholders on operational improvements.

Work with product divisions and sales to understand forecasted business levels.

Establish and strengthen long-term stakeholder relationships.

Drive organisational performance

Manage a team of Operations Executives (OE) to ensure tasks are completed on-time.

Define common goals, direction and accountability.

Oversee talent, performance management and manpower planning for the department.

- Conduct manpower resource planning based on business and demand analyses

- Manage the recruitment and selection of new staff

- Develop staff through ongoing coaching, mentoring and career discussion

- Create succession planning and long-term resourcing across the organisation

Implement enterprise risk management, business continuity and mitigation plans.

Establish organisational quality assurance philosophy and policies.

Establish and achieve department targets within the financial budget allocated.

Drive staff-initiated projects leading to cost, productivity, and sustainability improvements.

Requirements:

Bachelor's degree in Business Administration, Education, or a related field.

Proven experience in managing Operations or Training Centre-related roles or a related field

Strong financial acumen and budget management skills.

Good organisational, leadership and negotiation abilities.

Good stakeholder engagement and relationship management.

Good communication and presentation skills.

Self-starter and entrepreneurial, able to roll up sleeves and work in a fast-paced environment.

Experience in the use of visualisation tools such as Power BI or Tableau.

Experience in the use of Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).

Experience in the application of Lean or Six Sigma to improve efficiencies.