Manager/Senior Manager, Information Management, OAR

Job Description

• This position is for Office of Alumni Relations (OAR).
• Administration of Systems:
• Work closely with the University's IT office to administer systems for the purpose of engaging alumni.
• Administer OAR's SharePoint: Explore new systems and technologies (including AI) that could improve the accuracy, efficiency and effectiveness of the Office.
• Guide end-users in the appropriate use of various systems, including SAP (Concur and S/4 HANA).
• Provide level 1 tech support for end-users.
• Respond to system- and account-related queries by alumni.
• Database management:
• Manage and maintain alumni database, ensuring data accuracy and integrity.
• Securely extract and clean alumni lists for outreach and import into complementary systems.
• Ensure matriculation and graduation updates from Registrar's Office are captured accurately and in a timely manner.
• Perform analytics and prepare regular reports to senior management, MOE and other relevant organisations.
• Other Roles:
• Manage and upkeep OAR's IT equipment.
• Serve as the Office's Assistant DPO Representative to receive and disseminate.
• Support alumni engagement events, occasionally on weekday evenings and weekends.
• Engage alumni when deployed for events.
• Other duties as assigned.

Qualifications

• Degree in Information Systems, Computing or IT.
• At least 5 years of relevant experience in systems administration.
• Keen understanding of web and mobile applications as well as Apple, Google and Windows environments.
• Proficient in the use of Microsoft Office applications.
• Experience with Dynamics 365, Office 365, SharePoint, Power BI, Qlik, VPN, Qualtrics, Cvent, Raisers Edge and Aluminati would be an advantage.
• Good interpersonal, communication and organisational skills.
• Able to explain technical concepts to end-users in simple terms.
• Comfortable engaging end-users to solicit feedback and suggestions.
• Adaptable, detail-oriented, organised, and able to work independently or as a team to meet tight deadlines and department goals.
• Will be required to work occasionally after office hours and weekends to support university events.

• This position is for Office of Alumni Relations (OAR).
• Administration of Systems:
• Work closely with the University's IT office to administer systems for the purpose of engaging alumni.
• Administer OAR's SharePoint: Explore new systems and technologies (including AI) that could improve the accuracy, efficiency and effectiveness of the Office.
• Guide end-users in the appropriate use of various systems, including SAP (Concur and S/4 HANA).
• Provide level 1 tech support for end-users.
• Respond to system- and account-related queries by alumni.
• Database management:
• Manage and maintain alumni database, ensuring data accuracy and integrity.
• Securely extract and clean alumni lists for outreach and import into complementary systems.
• Ensure matriculation and graduation updates from Registrar's Office are captured accurately and in a timely manner.
• Perform analytics and prepare regular reports to senior management, MOE and other relevant organisations.
• Other Roles:
• Manage and upkeep OAR's IT equipment.
• Serve as the Office's Assistant DPO Representative to receive and disseminate.
• Support alumni engagement events, occasionally on weekday evenings and weekends.
• Engage alumni when deployed for events.
• Other duties as assigned.