COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for Office of Alumni Relations (OAR).
- Administration of Systems:
- Work closely with the University's IT office to administer systems for the purpose of engaging alumni.
- Administer OAR's SharePoint: Explore new systems and technologies (including AI) that could improve the accuracy, efficiency and effectiveness of the Office.
- Guide end-users in the appropriate use of various systems, including SAP (Concur and S/4 HANA).
- Provide level 1 tech support for end-users.
- Respond to system- and account-related queries by alumni.
- Database management:
- Manage and maintain alumni database, ensuring data accuracy and integrity.
- Securely extract and clean alumni lists for outreach and import into complementary systems.
- Ensure matriculation and graduation updates from Registrar's Office are captured accurately and in a timely manner.
- Perform analytics and prepare regular reports to senior management, MOE and other relevant organisations.
- Other Roles:
- Manage and upkeep OAR's IT equipment.
- Serve as the Office's Assistant DPO Representative to receive and disseminate.
- Support alumni engagement events, occasionally on weekday evenings and weekends.
- Engage alumni when deployed for events.
- Other duties as assigned.
QUALIFICATIONS- Degree in Information Systems, Computing or IT.
- At least 5 years of relevant experience in systems administration.
- Keen understanding of web and mobile applications as well as Apple, Google and Windows environments.
- Proficient in the use of Microsoft Office applications.
- Experience with Dynamics 365, Office 365, SharePoint, Power BI, Qlik, VPN, Qualtrics, Cvent, Raisers Edge and Aluminati would be an advantage.
- Good interpersonal, communication and organisational skills.
- Able to explain technical concepts to end-users in simple terms.
- Comfortable engaging end-users to solicit feedback and suggestions.
- Adaptable, detail-oriented, organised, and able to work independently or as a team to meet tight deadlines and department goals.
- Will be required to work occasionally after office hours and weekends to support university events.
OTHER INFORMATION#LI-XL1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
