Manager, Sales & Customer Success

Manager, Sales & Customer Success

About AETOS

AETOS is a purpose-driven organisation committed to securing a better future for our families, communities, and clients. Built on strong values and fundamentals, we strive to go fast, go together, and go beyond in everything we do.

While security remains our core business, we are also at the forefront of solving real-world challenges through technology and integrated solutions across safety, security, facilities management, sustainability, and more.

At AETOS, our people are our greatest strength. We are committed to creating opportunities for personal and professional growth through continuous learning and development.

Why Join Us

At AETOS, we believe our people make the difference. We foster a culture of ownership, trust, collaboration, and excellence, where every team member is empowered to make an impact.

If you are passionate about building client relationships, driving business growth, and delivering value-driven solutions, we welcome you to be part of our journey.

Job Responsibilities

As a Manager, Sales & Customer Success, you will play a key role in driving business growth, strengthening customer relationships, and ensuring successful delivery of solutions and services to clients.

Key Responsibilities

• Drive sales, business development, and customer engagement initiatives to support the Group's growth objectives

• Build and maintain strong, long-term relationships with key clients, partners, and stakeholders

• Serve as the main point of contact for major accounts and high-impact projects

• Identify opportunities to enhance customer retention, client satisfaction, and account growth, including upselling and cross-selling opportunities

• Develop and execute customer success strategies to deliver value-based outcomes

• Prepare and submit high-quality proposals for tenders and projects

• Develop impactful PowerPoint presentations and deliver persuasive presentations to clients and stakeholders

• Lead negotiations and manage commercial discussions for high-value and complex contracts

• Analyse business opportunities, customer needs, and market trends to support strategic decision-making

• Work closely with internal teams to ensure smooth project execution and customer satisfaction

• Continuously review processes and recommend improvements to enhance operational and commercial performance

Requirements

Qualifications & Experience

• Advanced Diploma / Degree in Business, Marketing, Engineering, or related disciplines

• Minimum 5 years of managerial experience, preferably in sales, business development, account management, or customer success

• Prior experience in the security industry will be an added advantage

Skills & Competencies

• Strong passion for sales, business development, and customer engagement

• Proven ability to build trust-based relationships and manage key stakeholder accounts

• Good understanding of customer success strategies, including client retention and account growth

• Excellent communication, presentation, and interpersonal skills

• Strong stakeholder management and influencing skills across all organisational levels

• Good analytical, commercial, and problem-solving abilities

• Experience in preparing tenders, proposals, and business presentations

• Strong negotiation skills, particularly in handling large-scale and high-value contracts

What We Offer

• Opportunities for career growth and professional development

• A collaborative and purpose-driven work environment

• Exposure to strategic projects and key client accounts

• The chance to be part of an organisation that is transforming the future of integrated security and solutions