MANAGER

Responsibilities

• Plan and manage daily business operations and workflows.

• Lead, coach, and supervise staff handle scheduling and performance reviews.

• Set KPIs and monitor sales, productivity, costs, and service standards.

• Manage budget, procurement, stock/inventory control, and vendor coordination.

• Ensure compliance with company policies, MOM/NEA/SCDF requirements (where applicable), and safety standards.

• Handle customer feedback/complaints and improve service quality.

• Prepare reports (sales, manpower, operations) and present to management.

• Drive improvement projects and implement SOPs.