Job Description
Expansion headcount
Excellent learning opportunities
Opportunity to own your processes
A Fintech client is seeking a Manager, Operations/Client Services to join the team.
Reporting into the Head of Department, this is a strategic role which will partner the Head to build up processes, policies, and SOPs for the Operations/Client Services team. A great opportunity for those who aspire to build something up from a blank canvas. This will include onboarding, KYC, and post-onboarding processes. As the team is very lean at this time, you will be expected to be hands on – including anything relating to client retention, upselling, drive renewal rates. You will also be expected to cover performance/KPI management once you have recruited for your team.
The ideal candidate should have at least 8-10 years relevant experience in a similar coverage in Client Services/Operations within a payment services industry. Strong communication skills, stakeholder management skills, project management skills will be a pre-requisite for the role. Leadership experience will be a ideal for the role, otherwise some past experience managing junior members of the team will be great. Mandarin fluency is required to communicate with Chinese speaking clients.
If you are keen, please click on the link to apply or email me with your updated CV at [Confidential Information]. Look forward to hearing back, thank you.
Reg. No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112
