Manager, Global Client Delivery -Strategic Accounts
Manager, Global Client Delivery -Strategic Accounts
Digital Realty10-12 Years
- Posted 12 hours ago
- Be among the first 10 applicants
Job Description
Responsibilities
- Serve as the primary point of contact for one or more global strategic accounts, providing a consolidated global view of all project activities across regional and global portfolios, including hyperscale, colocation, and edge node deployments.
- Partner with Sales, Solution Engineering, PMG, and other internal stakeholders to support negotiation of contract and service order terms.
- Ensure project delivery aligns with contractual and statement of work requirements.
- Partner with D&C and Implementation Services to validate project scope of work and project costs before client presentation; secure client approval and support mobilization of all relevant teams.
- Lead internal kickoff coordination to align stakeholders on scope, deliverables, timelines, risks, and responsibilities.
- Partner with DE&C and Implementation Services to ensure project progress, risks, issues, dependencies, and mitigation plans are clearly understood and effectively communicated to clients.
- Coordinate completion, escalation, aggregation, and quality review of project updates to ensure they are client-ready
- Collaborate with CSMs to support the development and maintenance of client playbooks for Digital Realty's most strategically important clients.
- Partner with DE&C and Implementation Services to deliver a seamless client handover, including completion of verification documentation, uploads, and signoff.
- Own client commissioning reporting for pre-commissioning and post-commissioning projects.
- Participate in client installation and operational milestone reviews, including oversight of delivery progress and baseline schedule management.
- Own reporting on project punch-list execution and closure.
- Manage assigned strategic client accounts for all Day 1 and Day 2 project work within the region and/or globally
- Actively participate in the Global Client Operations community to promote alignment, best-practice sharing, and consistent delivery standards.
- Engage with the Operations Management Team and contribute beyond direct areas of responsibility to support broader organizational objectives.
- Partner closely with internal functional teams, including D&C, Implementation Services, Sales, Solution Engineering, Operations, and PMG, while maintaining effective external engagement with clients and strategic integrators.
- Demonstrate strong knowledge of Digital Realty products, services, value propositions, and mission-critical infrastructure components.
- Analyse and resolve complex problems involving multiple options and limited information.
- Apply strong negotiation, conflict resolution, influencing, and leadership skills to achieve successful outcomes.
- Communicate effectively with stakeholders at all levels, including listening actively, speaking clearly and concisely, and producing accurate, timely reports.
- Build alignment across teams and influence outcomes in support of client success, even without direct authority.
- Demonstrate high energy, self-motivation, commitment to service excellence, and a strong client-focused mindset.
- Influence decision-making processes, align stakeholders behind agreed decisions, and make sound decisions quickly under pressure
- Collaborate with internal teams to support smooth execution of firmwide and team objectives.
- Act independently and exercise sound judgment with minimal supervision.
- Demonstrate integrity and maintain confidentiality, particularly when overseeing sensitive matters or complaints.
- Apply strong organizational skills to ensure internal departments contribute to a timely, high-quality client experience.
- Deliver effective presentations and respond confidently to questions from internal and external stakeholders.
- Address and resolve relevant client escalations to support high client satisfaction.
- Monitor internal and external client satisfaction and demonstrate continuous improvement in client experience
- Bachelor's degree preferred, ideally in a technical discipline such as Engineering, Telecommunications, Computer Science, or a related field.
- Minimum of 10 years of experience in operations, data centre construction, telecommunications, engineering, or a related industry.
- Deep data centre industry knowledge, experience, and perspective, supported by strong verbal, analytical, presentation, and written communication skills.
- Expert-level ability to read and interpret construction plans, one-line drawings, and construction specifications.
- Working knowledge of construction accounting principles and practices.
- Expert-level knowledge of client contracts and vendor agreements, including MSAs, AIA agreements, service orders, and related commercial documentation.
- Advanced analytical and quantitative skills.
- Highly detail-oriented, with excellent communication, interpersonal, and oral and written presentation skills.
- Self-starter who is proactive, flexible, deadline-driven, and comfortable working with limited direction.
- Demonstrated ability to work effectively in a fast-paced, mission-critical facilities environment.
- Proficient in Microsoft productivity tools, including Word, Access, Excel, Visio, and Project.
- Ability to travel up to 40% to support regional and global portfolio requirements.
More Info
Key Skills
Data Centre Construction
Construction Accounting Principles
Client Contracts and Vendor Agreements
About Company
Skills:
safety regulations , Project Delivery, Local building codes, Data centre construction, Industry standards, Scheduling, M E projects, Cost Control
Skills:
Network Engineering, CCIE, Ccnp, Telecommunications, licensing frameworks, data center environments, submarine cable ecosystems, Cloud Exchanges, carrier management, telecommunications regulations, fiber planning, data center network architecture, multi-site infrastructure deployments, connectivity strategy product development
Skills:
Electrical HV LV distribution Engineering, Building services design and construction, Data centre design and construction, Mechanical HVAC software such as IES, Engineering calculations, Uptime TIA certificates
Skills:
safety regulations , industry standards relevant to data centre construction, technical drawings, construction management tools, Methodologies
Skills:
mission critical , Data Centre, Commissioning, Construction, Project Management, Engineering, Stakeholder Management, Infrastructure