Role Overview
We are seeking a Facilities Management Manager to oversee and optimise facilities operations across a diverse portfolio comprising retail supermarkets, food court outlets, warehouse and office environments.
This role is responsible for end-to-end facilities strategy, operations, vendor management, compliance, cost optimisation, service delivery and project management ensuring facilities are safe, compliant, efficient, and aligned with business needs.
The ideal candidate is a hands-on FM leader who can operate at both strategic and ground levels, manage multiple stakeholders, and drive continuous improvement across a large, distributed footprint.
Key Responsibilities
1. Facilities Operations, Maintenance & Service Delivery
- Oversee daily FM operations, maintenance and repairs of facilities across retail, F&B, and office locations, including Cleaning & hygiene, Pest control, Waste management & recycling, M&E / building services, Minor works, repairs, and asset upkeep.
- Ensure high service standards, uptime, and responsiveness across all sites.
- Manage site-specific requirements for retail, warehousing and food safety-sensitive environments.
2. Vendor & Contract Management
- Manage outsourced IFM and FM providers where relevant in the different business entities.
- Lead vendor performance reviews, KPIs, service level compliance, and corrective actions.
- Oversee contract lifecycle: Tendering & sourcing (with Procurement), Contract compliance, Variations, renewals, and terminations.
- Drive cost optimisation while maintaining service quality.
3. Compliance, Safety & Risk Management
- Ensure compliance with: Workplace Safety & Health (WSH), Fire Safety & SCDF requirements, NEA, SFA, BCA, and local regulatory standards.
- Ensure all targets are met and managed according to specifications.
- Oversee risk assessments, incident investigations, and preventive measures.
- Maintain Business Continuity & Emergency Response readiness across all sites.
4. Stakeholder Management
- Act as the key FM point of contact for: Grocery B&M, Food Services , FP Hub / Tenants, Warehousing (where applicable)
- Balance operational needs with cost, compliance, and service considerations.
- Communicate clearly with senior management on risks, issues, and improvement plans.
5. Budget and Financial Management
- Prepare and manage FM operating budgets.
- Monitor expenditures, variances, and identify cost savings opportunities (in scope optimisation, consolidation, technology enablement ).
- Provide regular management reports and insights.
6. Projects & Continuous Improvement
- Support facilities-related projects such as: Renovations / retrofits / upgrades, New store or outlet openings where FM related tasks are relevant, Office moves or refurbishments.
- Review operational processes and drive standardisation and service models across the portfolio. Ensure continuous quality improvements.
- Explore technology and data-driven FM improvements.
Requirements
- Degree in Facilities Management, Building Services, Engineering, Property Management, or a related discipline.
- Manager level: 8+ years of FM experience including multi-site or large-portfolio management
- Managing facilities across multiple sites (retail and/or F&B environments strongly preferred).
- Experience in Integrated Facilities Management (IFM) or centre led FM models
- Proven experience in vendor management, contract administration, and cost control.
- Hands-on exposure to compliance, audits, and regulatory requirements in Singapore
- Involvement in FM transformation, consolidation, or cost-savings initiatives.
- Strong knowledge of building systems including HVAC, plumbing, electrical and structural elements.
Skills & Attributes
- Strong operational judgment, critical thinking and problem-solving skills
- Ability to manage complex, fast-paced environments with competing priorities
- Commercially astute with a focus on value and cost optimisation
- Excellent stakeholder and vendor management capabilities.
- Strong communicator and lead by example. Able to engage both frontline teams and senior leadership
- Proficiency in facility management software and MS office
- Decisive and resilient under pressure
- Excellent project management skills with ability to manage multiple projects simultaneously
- Familiarity with sustainability practices
