About us
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL is part of the world's leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.
We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our emplo yees, our investors, and our society - we help make the world a better place.
Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.
We want to be the logistics company people turn to - the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.
Responsibilities
We are looking for a customer‑focused and commercially minded professional to manage strategic Service Logistics accounts across the Asia Pacific region. This role plays a critical part in driving customer satisfaction, operational excellence, and profitable growth through strong relationship management, continuous improvement, and end‑to‑end commercial ownership.
Customer Relationship & Performance Management
- Act as the primary point of contact for assigned customers across all after‑sales activities and enquiries.
- Manage day‑to‑day operational performance, including KPI tracking, service delivery, and issue escalation and resolution (RCA/CAPA).
- Lead monthly and quarterly business reviews and customer workshops to drive performance improvement and align expectations.
- Deliver integrated performance reports and support regional standardisation initiatives.
Continuous Improvement & Process Optimisation
- Identify and drive customer‑specific initiatives to improve service performance and cost efficiency.
- Partner cross‑functionally to support solution enhancements, process re‑engineering, and change management.
- Develop and implement continuous improvement plans that enhance customer experience and operational quality.
Account Management & Commercial Ownership
- Grow Service Logistics share of wallet by identifying new business opportunities within existing accounts.
- Lead regional commercial activities including RFQs, contract renewals, and commercial change requests.
- Track and manage account profitability, identify root causes of performance gaps, and coordinate corrective actions with internal stakeholders.
- Contribute to product and solution development through commercial insights and market understanding.
Requirements
- 6-8 years of experience in Supply Chain, Logistics, or Distribution environments including 3-5 years of experience in customer relationship or account management roles
- Strong understanding of supply chain management principles
- Excellent communication and stakeholder engagement skills
- Strong analytical and problem‑solving skills, with the ability to operate both tactically and strategically
- Structured, change‑oriented, and results‑driven approach
- International mindset, with the ability to operate effectively in a regional or global environment
