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Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Summary
Responsible for partnering with Marketing Operations stakeholders to drive digital transformation initiatives through the design, development, and implementation of innovative systems, automation solutions, and technology enhancements that improve operational efficiency, optimize business processes, and support long-term business growth.
Job Responsibilities
- Partner closely with Marketing Operations stakeholders to understand business requirements, analyze existing workflows, identify process gaps, and recommend effective system-based solutions.
- Design, develop, implement, and maintain innovative applications, automation tools, and technology solutions that improve operational efficiency, enhance productivity, and reduce reliance on manual processes.
- Translate business needs into functional and technical specifications, ensuring solutions align with operational objectives and user requirements.
- Lead and support the automation of repetitive tasks, manual workflows, and reporting processes through system enhancements and digital transformation initiatives.
- Continuously monitor, evaluate, and optimize system performance, reliability, and usability to ensure optimal functionality and business continuity.
- Establish effective feedback channels with end-users, gather user insights, and drive continuous improvements to maximize adoption and success of implemented solutions.
- Provide timely troubleshooting, technical support, system maintenance, and issue resolution for Marketing Operations applications and tools.
- Collaborate with cross-functional stakeholders, including Information Technology, Casino Operations, and other business units, to identify opportunities for process optimization, systems integration, and best practice sharing.
- Develop and maintain system documentation, user guides, process flows, and technical specifications to support ongoing operations and knowledge transfer.
- Participate in project planning, testing, implementation, and post-deployment reviews to ensure successful delivery of system initiatives.
- Analyze operational data and system performance metrics to identify trends, opportunities, and recommendations for further enhancements.
- Support the replication and scaling of successful Marketing Operations initiatives across other business units where applicable, helping drive enterprise-wide operational excellence.
- Provide regular updates to management on project progress, milestones, timelines, risks, outcomes, and realized business benefits.
- Stay current with emerging technologies, automation tools, and industry best practices to identify innovative solutions that can enhance business performance.
- Perform any other duties and responsibilities assigned by management.
Job Requirements
Education & Certification
- Diploma, Bachelor's degree, or equivalent qualification in Information Technology, Computer Science, Information Systems, Business Systems, Software Engineering, or a related discipline.
- Relevant certifications in automation, low-code development, project management, business analysis, or data analytics would be an advantage.
Experience
- Minimum 6 years of experience in systems development, business systems analysis, process automation, or digital transformation initiatives.
- Proven experience gathering business requirements and translating them into functional and technical solutions.
- Proven experience in designing, developing, and implementing technology solutions that improve operational efficiency and business productivity.
- Experience in system integration, workflow automation, and process optimization initiatives.
- Experience with source code version control systems (e.g. TFS, Azure DevOps, Git).
- Good understanding of software design principles, architecture concepts, and design patterns.
- Experience developing enterprise applications, web-based solutions, and system integrations.
- Demonstrated success in implementing initiatives that drive operational efficiency and digital transformation.
Other Prerequisites
- Business process analysis and requirements gathering
- Solution design and technical specification development
- Application development and systems integration
- Workflow automation and digital transformation
- Reporting, dashboarding, and data analysis
- Problem-solving and technical troubleshooting
- Stakeholder management and user engagement
- Project delivery and change management
- Strong communication and presentation skills
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
