Manager, Business Development (1-year contract)

The Manager, Business Development & Customer Success will lead the engagement and relationship management with Institutes of Higher Learning (IHLs), government agencies, and hiring companies to drive adoption and utilisation of NTUC LearningHub's Learning eXperience Platform (LXP). This role combines strategic business development, stakeholder liaison, and programme execution to create value for learners, employers, and partners, with a focus on MINDEF, MHA, and related initiatives.

Key Responsibilities:

1. Partner & Stakeholder Engagement

. Act as the primary liaison with IHLs to coordinate partnership activities, course integration, and learner engagement.

. Build and maintain strong relationships with key stakeholders at MINDEF, MHA, and partner organisations.

. Coordinate and deliver in-camp talks, briefings, and awareness sessions to drive LXP adoption.

2. Business Development & Opportunity Sourcing

. Identify, develop, and secure short-term employment and internship opportunities with hiring companies for LXP learners, including NSFs and mid-career individuals.

. Collaborate with employers to validate candidate fit and readiness based on skills and course completion.

. Drive commercial opportunities by matching LXP capabilities with market hiring needs.

3. Product & Programme Management

. Oversee the adoption and effective utilisation of the Skills Gap Analysis app by learners and partners.

. Validate and process eligibility for ePREP courses in alignment with programme guidelines.

. Monitor programme performance, learner engagement, and employment outcomes to inform continuous improvement.

4. Customer Success & Support

. Act as the main point of contact for partners, ensuring a seamless onboarding and support experience for LXP adoption.

. Collect feedback from learners, employers, and IHLs to enhance the platform's offerings and engagement strategies.

. Prepare reports and success metrics for internal and external stakeholders.

Requirements:

. Bachelor's degree in Business, Marketing, Human Resources, or a related field.

. Minimum 5-7 years experience in business development, partnerships, or customer success, preferably in education, training, or workforce development sectors.

. Strong relationship-building and stakeholder management skills.

. Excellent presentation skills and ability to conduct engaging briefings or talks.

. Knowledge of employment trends, skills development frameworks, and government-funded training schemes in Singapore is a plus.