Manager, Airport Operations Policy

Changi Airport Group's Airport Operations Policy team plays a pivotal role in shaping the airport's future. We are a dynamic team responsible for conceptualising and driving strategic initiatives that ensure Changi operates efficiently, competitively, and with enhanced resilience.

We are looking for talented, analytical, and motivated individuals to develop policies that govern Changi's most critical operational partners, ensuring that our operating models keep pace with new technologies and industry developments. In the course of your work, you will develop policies to shape the operational entities and activities in Changi Airport, perform market studies on the business landscape for such operations, and conduct engagements with operational partners on new or extended rights to operate. You will also study, review and propose changes to our business model for operating the airport.

This role requires strong analytical ability, excellent writing skills and confidence in presenting to Senior Management and stakeholders.

Key Responsibilities

Policy & Strategy Development:

• Develop and implement strategies and policies for overseeing key operational partners (e.g. ground handling, aviation fuel, aircraft maintenance).
• Design and apply policy levers that balance operational performance, competitiveness, and resilience.
• Track performance of operational partners and recommend measures to strengthen outcomes.
• Lead negotiations for new or renewed licence agreements.
• Build and maintain strong working relationships with internal units, government agencies, and operational partners.

Market Studies:

• Conduct market studies to assess trends, opportunities, and challenges in the aviation sector.
• Benchmark Changi against global best practices and propose new solutions to optimise airport operations.
• Review and recommend changes to business models to ensure Changi remains future-ready.

Requirements:

• Bachelor's degree and 5 years of relevant experience. Experience in licensing, regulation, or economic/financial analysis would be beneficial.
• Strong skills in critical thinking, problem-solving and communication skills
• Excellent writing ability, with a keen eye for clarity and precision
• Confident in preparing and delivering presentations to Senior Management and stakeholders
• Independent, self-motivated and able to thrive in a collaborative environment.