Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.
Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
Orientate and train employees to ensure that each individual has a complete understanding of the companys policies by using the operations training manual.
Manage an efficient team of service staff by taking an active interest in their welfare and development.
Operational Assistance
Ensure daily opening and closing duties in the outlet are properly executed.
Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.
Maintain high level of customer service as per QSC standards.
Ensure overall store image is maintained and the brand is always well represented at all times.
Monitor opening and closing duties of the outlet.
Communicate daily and act as liaison between operations staff
and management.
Ensure that POS system is operational and accurate at all times.
Provide co-ordination and services for both kitchen and service.
Report on time, in proper uniform and grooming.
Provide suggestion or develop new SOP to improve on operation.
Execute any other duties as requested by immediate superiors.
Financial Assistance
Achieve Business KPIs set by management.
Monitor food and stocks wastage in the outlet.
Managing of daily sales transactions and cash float.
Monitor handling of vouchers, discount, cash, petty cash and tips in the outlet is adhere to companys cash handling policy and guidelines.
Verify & process daily and monthly payroll (Timesheet).
Administration Assistance
Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.
Maintain an attractive and an orderly appearance in the outlet.
Prepare the daily sales report.
Monitor proper ordering, receiving, storage procedures are being followed.
Promotion Assistance
Motivate, guide and train the staff in upselling the food and beverage items.
Attend to guest requests and attend to guest complaints as required.
Ensure that all staff are properly informed on the promotions and information.
Skills
Possess effective management skills.
Possess capability to lead, motivate and manage subordinates.
Good command of spoken English.
PC literate with knowledge in MS Office.
Education
Min. Diploma in F&B management or any related fields.
Experience
At least 3 years of experience in management in Food and Service Operations.
