About the Job
- Provide customer assistance across multiple channels, including telephone, live chat, email, and in-person support.
- Ensure 24/7 service coverage by working on a rostered shift basis.
- Identify errors, analyze root causes, and resolve technical challenges promptly.
- Translate advanced technical details into simple, easy-to-understand explanations for end users.
- Gather and assess client needs by engaging in active listening and thoughtful questioning to deliver tailored solutions.
- Partner with internal support teams to escalate complex incidents to external product vendors when necessary.
- Maintain strong collaboration with technology partners to evaluate, implement, and enhance new product offerings in line with customer insights and market developments.
- Commit to continuous professional growth, with a focus on emerging trends and innovations in IT security solutions.
- Undertake additional tasks or responsibilities as required by the business.
Requirements
- Possess a Diploma or Higher Nitec in IT or a related field.
- Open to entry-level candidates comprehensive training will be offered.
- Capable of working independently as well as in a collaborative team environment.
- Self-driven, quick to pick up new skills, and enthusiastic about learning emerging technologies and product solutions.
Please submit your application via the Apply button. Only shortlisted candidates will be contacted.
(EA: 23C2060 | R22104572)
