[LTA-FIN] ASSISTANT MANAGER, COLLECTIONS, RECEIVABLES & REFUNDS

What the role is

What you will be working on

You will play a key role in ensuring the accurate and timely accounting of collections and refunds, while supporting digital payment operations and customer-centric collection services. You will work closely with finance colleagues and stakeholders to strengthen collections processes and drive continuous improvements.

Your responsibilities include:

• Support daily collections, receivables and refund operations across multiple payment channels, including digital payment modes, as well as reconciliations and account analysis

• Monitor and track digital payment transactions to ensure timely processing and proper accounting of collections

• Perform month-end and year-end closing activities, including preparation of journals, schedules and supporting documentation, and liaise with auditors on information requests

• Partner with internal stakeholders, banks, payment service providers and vendors to support smooth operations and provide financial insights

• Prepare, update and maintain standard operating procedures (SOPs) and process documentation

• Review business processes and contribute to continuous improvements in efficiency and controls

• Support system implementations and enhancements, including user acceptance testing (UAT), data validation and post-implementation checks

What we are looking for

• Knowledge in Accountancy or equivalent professional qualification

• Preferably with at least 2 years of relevant experience in hands-on, end-to-end finance operations, particularly in collections and refunds processing within digital payment environments

• Candidates with experience in transaction-based, operational finance roles will be well aligned with the requirements of this role

• Proficient in Microsoft Office applications (Excel, Power Query, Word, PowerPoint) knowledge of analytics or automation tools (e.g. Python, UiPath) is an advantage

• Meticulous with strong analytical and problem-solving skills

• Resourceful, self-driven and able to work independently

• Good interpersonal and communication skills, and a strong team player

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.