Coordinate with customers on shipment and delivery enquires
Providing prompt and professional attention to all their requests or problems
Process all job orders into the system promptly and accurately
Generate job instructions to relevant operations team accordingly to customer's request correctly and on timely
Liaise with different internal department & external contractor when required
Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
Timely monitoring and update of vessel details via Port net
Build and maintain good rapport with customers to fulfil their requirement
Respond to emails, phone calls, and other forms of correspondence.
Prepare job sheets for account's department to generate customers invoices
Job Requirements
Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
Diploma holder or its equivalent with 2 years of work experience
Good phone etiquette, problem solving, good communication and organization skills
Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
Customer service oriented, team player with initiative and willing to take on responsibilities
Ability to respond to ad-hoc and urgent demand on timely and professionally
