Main duties and responsibilities:
- Coordinate with customers daily to confirm volume requirements and manage the fleet necessary for daily deliveries.
- Take orders over the phone/WhatsApp messages and process them accordingly.
- Manage incoming orders and the pool of available tankers to ensure excellent delivery service to customers.
- Proactively manage and monitor sales orders by coordinating with sales administration personnel to prevent delivery disruptions caused by insufficient quantities in the system.
- Ensure orders are processed in the system (CWIS & Site Printing) and dispatch the correct materials in the right quantities as per customer requirements.
- Follow up and monitor deliveries through the GPS system and make phone calls as necessary to ensure timely arrival at customer sites without delays.
- Manage and check E-DO after materials are loaded into tankers.
- Assist drivers in resolving any E-DO related issues they encounter.
- Check on Ready GO and update customers/supervisors if a Delivery Note (DN) is incomplete without a signature.
- Report drivers who do not comply with SOPs and in-house rules to the supervisor and respective transporter.
- Take up logistic administration tasks:
- Systematically maintain drivers records and update them regularly.
- Generate monthly CWIS card registration reports and file them.
- Input daily data into IG permit records.
- Maintain and file SOP-related documents such as tanker seal records and inspection reports.
- Learn and acquire SAP knowledge related to cement dispatch.
- Participate in weekly Driver toolbox meetings and update records in the TBT file.
- Work in rotating shift patterns assigned by the supervisor.
- Required to work on Sundays and public holidays.
- Work location is inside the Jurong Port cement terminal office.
- Undertake any ad-hoc tasks assigned by the immediate supervisor from time to time, including shipment receiving.
Requirements:
- Diploma/NITEC/ITE or equivalent.
- A minimum of 2 years of relevant work experience in logistics coordination or a similar role.
- Proficiency in using dispatch software systems and GPS tracking tools is essential.
- Strong verbal and written communication abilities are necessary for effective coordination with customers and team members.
- Familiarity with SAP systems or experience in a similar industry could be advantageous.
