Level 1 Trading & IT Support Analyst (Trading Floor Experience Required)

Early Applicant

Quick Apply

2-4 Years

Human Resources

Job Description

Provide real-time technical support to traders, ensuring smooth operation of trading platforms and infrastructure.
Quickly diagnose and resolve hardware, software, and network issues, escalating complex cases as needed.
Monitor system health and end-of-day data processing to address any issues promptly.
Administer and maintain trading platforms, liaising with vendors for upgrades and enhancements.
Log, track, and manage support tickets while maintaining clear communication with stakeholders.
Assist with setting up and configuring trading terminals, workstations, and peripherals.
Ensure timely incident handling, escalation, and resolution to minimize impact on trading activities.
Collaborate with IT teams to improve processes and enhance system performance.

Diploma/Degree in Information Technology, Computer Science, or a related field.
Minimum 2 years of experience in IT support within a trading environment.
Mandatory experience in supporting trading floors and trading platforms such as FIS Valdi, Bloomberg terminals, CQG Desktop, or TT Futures.
Ability to work in shifts to support 24/6 trading operations
CompTIA A+ certification is a plus.
Strong problem-solving skills with high attention to detail and urgency.
Excellent communication and interpersonal skills.
2 Positions Available