- Permanent position, Salary up to $5,200 with bonuses
- Central Singapore
Responsibilities:
- Serve as the primary point of contact for all IT-related support requests across the firm globally, ensuring every enquiry is handled promptly, efficiently, and with the highest level of professionalism.
- Deliver both remote and desk-side technical support for a wide range of applications and hardware
- Effectively utilise the IT Service Management Tool (ServiceNow) for troubleshooting, ticket tracking, escalation, documentation, and contribution to the knowledgebase.
- Manage incoming calls through the Genesys call receipt system.
- Take full ownership of tasks through to resolution, ensuring customer satisfaction is consistently achieved.
- Escalate unresolved issues in accordance with established IT procedures while maintaining compliance with agreed Service Level Agreements (SLAs).
- Keep end-users informed with timely updates on the progress of their issues.
- Proactively monitor, prioritise, and escalate in-progress work while identifying and flagging potential risks or challenges at an early stage.
- Ensure adherence to departmental administrative processes, promoting efficiency and smooth operations at all times.
- Provide support with the setup and troubleshooting of audio and video conferences, both onsite and remotely.
Skills and Experience Required
- Strong troubleshooting abilities with broad technical knowledge of hardware, including laptops and mobile devices.
- At least 1 year of IT helpdesk support experience, preferably within a professional services environment.
- Proficiency with Microsoft Office 365 suite (Word, Excel, PowerPoint, Outlook, and Teams).
Interested candidates can forward their CVs in MS Word format to [Confidential Information]
Reg No. R1875181
Triton AI Pte Ltd
License no. 21C0661
