L2 Production Support (CCTR Voice, STT, and Voice Back Office platforms)
Trinity HR Solutions Pte. Ltd.- Posted a month ago
- Over 50 applicants have applied
Job Description
- 3 to 5 yrs of experience
- Degree/Diploma in IT, Computer Science, Engineering, or related field.
- Experience in production support, IT operations, or site reliability.
- Experience supporting enterprise Voice, Contact Center, Telephony, UC, or Collaboration platforms.
- Strong understanding of Incident, Problem, and Change Management.
- Experience in mission-critical, 24x7 production environments.
- Willingness to work rotational shifts covering 24x7 operations.
- Strong troubleshooting, analytical, documentation, and communication skill
Technical Skills
- Hands-on experience with Cisco Voice/Contact Center, telephony, call recording, WFM, or related integrations.
- Exposure to Speech-to-Text, voice automation, monitoring, logs, and service health tools.
- Knowledge of Microsoft 365, Exchange Online, Intune, Active Directory, or Entra ID is preferred.
- PowerShell, automation, observability, or service management experience is an advantage.
- ITIL Foundation certification is preferred.
Diploma, Bachelors/ Degree
More Info
Key Skills
site reliability
Collaboration platforms
About Company
Trinity is a total HR Solution Service Provider, offering best practice Recruitment and HR Solutions in various professional and specialist sectors; Our Expertise is in Specialist and Professional Recruitment with dedicated divisions offering niche capability in areas of TECHNOLOGY, FINANCE and HUMAN RESOURCE.
We specialize in delivering local and cross-border talented and skilled people, enabling workable and user-friendly process and technology solutions to influence performance and productivity for all our clients.
Trinity HR solutions is a Singapore Registered Private Limited Company and holds a Comprehensive License, Licensed by Ministry of Manpower, Singapore (15C7947).
To Empower People and Business Realize their Potential is our mission.
For more Info: www.trinityhrs.com
