L2 Production Support (CCTR Voice, STT, and Voice Back Office platforms)
L2 Production Support (CCTR Voice, STT, and Voice Back Office platforms)
trinity consulting servicesEarly Applicant
- Posted 3 days ago
- Be among the first 10 applicants
Job Description
Requirements
- 3 to 5 yrs of experience
- Degree/Diploma in IT, Computer Science, Engineering, or related field.
- Experience in production support, IT operations, or site reliability.
- Experience supporting enterprise Voice, Contact Center, Telephony, UC, or Collaboration platforms.
- Strong understanding of Incident, Problem, and Change Management.
- Experience in mission-critical, 24x7 production environments.
- Willingness to work rotational shifts covering 24x7 operations.
- Strong troubleshooting, analytical, documentation, and communication skills.
- Hands-on experience with Cisco Voice/Contact Center, telephony, call recording, WFM, or related integrations.
- Exposure to Speech-to-Text, voice automation, monitoring, logs, and service health tools.
- Knowledge of Microsoft 365, Exchange Online, Intune, Active Directory, or Entra ID is preferred.
- PowerShell, automation, observability, or service management experience is an advantage.
- ITIL Foundation certification is preferred.
More Info
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Key Skills
Entra ID
Cisco Voice Contact Center
Speech-to-Text
ITIL Foundation certification
voice automation
service health tools
monitoring logs
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