L2 Application Support

At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

Experience in application implementation projects in financial institutions would be advantageous.

With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

* Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

Application Monitoring Tools

Incident Management

Problem Management

Self-motivated with a strong sense of ownership and accountability

A quick mind with a problem-solving aptitude, creative & pragmatic

Good project management skills with attention to details, ability to multi-task and work within tight timelines

Strong stakeholder management and interpersonal skills, with good oral and written communications skill

Experience working with cross-cultural teams is a plus

Good knowledge of financial institution products and digital platforms are added advantages