COMPANY OVERVIEW
JOB RESPONSIBILITIES
Provide technical & non-technical support for Singapore Branch users with excellent customer service.
Communicate professionally with users, technical teams, and management report incidents accurately.
Improve Help Desk processes, maintain logs, reports, and knowledge base manage service requests.
Support critical project cutovers and act as liaison during Go-Live enforce SLAs with vendors.
Maintain IT devices and track assets understand IT infrastructure in financial institutions.
JOB REQUIREMENTS
Degree in technology ITIL, Microsoft, or CompTIA A+ certifications preferred.
5-8 years in IT support (2+ years in lead role), ideally in financial institutions.
Experience with Azure DevOps, ServiceNow/Jira strong ITSM knowledge.
Excellent English communication
Strong customer service, problem-solving, and collaboration skills.
Working Location: Singapore
Ng Siew Thien (R22107842)
JAC Recruitment Pte. Ltd. (90C3026)
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