The L2 Application Support Engineer handles advanced technical support and functional troubleshooting for business-critical applications. This includes issue resolution, configuration changes, integration support, and close collaboration with vendors and internal teams for continuous improvement.
Responsibilities:
- Investigate and resolve incidents escalated from L1 support.
- Troubleshoot integration and batch processing failures.
- Analyze logs, backend configurations, and database queries as needed.
- Provide advanced support across key platforms, including but not limited to Visitor Management System (VMS), Salesforce, Power Apps / Power Automate / Microsoft Forms .
- Troubleshoot integration failures, including API interactions, SSO errors, and form submissions.
- Coordinate with application owners or OEMs for upcoming changes or feature rollouts.
- Document known issues, workarounds, solutions and user guides for future reference.
Requirements:
- At least a Diploma in Information Technology or a related field.
- 3+ years of experience in application or system-level support.
- Good knowledge of application integration (e.g., APIs, SSO, batch jobs).
- Experience with ticketing systems (ServiceNow, JIRA).
- Microsoft Power Platform (Power Automate, Power Apps) troubleshooting experience.
- Knowledge of ITIL, cloud platforms, and ticketing workflows.
