L2 Application Support Engineer

Responsibilities

• Investigate and resolve incidents escalated from L1 support.
• Troubleshoot integration and batch processing failures across multiple systems.
• Analyze logs, backend configurations, and database queries to identify root causes.
• Provide advanced support for key platforms, including:
• Event, Visitor, and Suite Management Systems Resolve workflow issues, data sync errors, and access logic problems.
• Salesforce Troubleshoot permission issues, workflow errors, and configuration-related problems.
• Power Apps, Power Automate, Microsoft Forms Diagnose failed flows, permission issues, and environment configuration errors.
• Escalate critical incidents to third-party vendors or OEMs when required.
• Troubleshoot API failures, SSO issues, and form submission errors.
• Execute corrective actions such as configuration updates or service restarts.
• Maintain system documentation and update user guides for L1 teams and end-users following issue resolution.
• Handle complex service requests (e.g., access provisioning, job scheduling, sandbox setup).
• Coordinate with application owners or OEMs on upcoming changes, enhancements, or feature rollouts.