To provide 24 x 7 support for Data Center running on 12 hours shift
Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
Resolving the incident/problem onsite.
Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.
Generating the relevant administrative records and reports.
Introducing and integrating new technologies into existing environments.
Applying operating system updates, patches, and configuration changes.
Adding, removing, or updating user account information, resetting passwords, etc.
Answering technical queries
Maintaining the configuration of the system.
To implement Service Request and Change Request
Contacting OEM/Vendor for technical support
Able to work shift including weekends and public holidays.
Requirements:
Minimum Degree/Diploma in Computer Science/Electronics/IT or equivalent
12 hrs shift working
Preferably with Microsoft Certification and/or ITIL certification
ITIL certification will be an advantage
Good Knowledge of following products will be advantageous: Linux, Unix, Active Directory/DNS, Microsoft Azure Stack, Microsoft Windows 2016-2022, Commvault Backup and Recovery, Symantec Endpoint Protection
