L1 Support Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire highly skilled L1 Support Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Responsibilities

• · Provide first-line support for workstations, peripherals, applications and connectivity across assigned Singapore sites.
• Log, prioritise, troubleshoot and resolve incidents and requests within SLA.
• Collect diagnostic evidence and escalate to L2, infrastructure, application or vendor teams.
• Respond to outages and service degradation and provide timely updates.
• Maintain accurate ticket records, daily reports and shift handovers. · Follow SOPs, security controls and site-access requirements.
• Support trend analysis, automation and service improvements.

Requirements

• · Diploma in IT, Computer Studies or equivalent.
• 1–2 years of relevant IT support experience.
• Knowledge of Windows endpoints, basic networking, peripherals and ServiceNow/Jira.
• Structured troubleshooting and basic SQL skills; Unix/Linux exposure is beneficial.
• Clear communication, customer service and ability to work independently onsite.
• Eligible for the required security clearance and site access, and willing to be deployed or reassigned across Singapore based on capabilities, skills and operational needs.
• Available for 12-hour rotating shifts, nights, weekends and public holidays.

Good-to-Have

• · ITIL/ITSM knowledge and mission-critical support experience. ·
• Microsoft 365, Excel or Power BI reporting skills.

WHAT'S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Bhawana Sharma

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.