Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications
To coordinate and support infrastructure maintenance activities
To manage implementations of new application releases; adhering to the best practices of the release management process
To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business
To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business
To enhance existing support process to maintain/improve service level & quality
Requirements
Good experience in IT production support, preferably in banking or financial services
Basic understanding of payment systems, transaction flows, and banking operations is highly desirable
Familiarity with ticketing tools and monitoring tools
Good problem-solving skills and ability to work under pressure in a fast-paced environment
