Key Account Manager

SPTel is a Singapore-based enterprise telecommunications provider, now fully owned by Seraya Partners. SPTel delivers software-defined, end-to-end digital connectivity powered by nationwide fibre infrastructure, enabling enterprises to provision and manage network services on demand. Our network is known for reliability and diversity because our unique fibre pathways combine leased SP Group infrastructure with owned fibre pipes laid alongside the power network cables. Our network structure also ensures your data takes the shortest possible route for optimal performance.

About the role

We are seeking a high-calibre Key Account Manager to drive SPTel's growth in Singapore. This role is responsible for both new business acquisition and strategic account management, focusing on enterprise connectivity, mobility, edge cloud, IOT managed security and network services and digital infrastructure solutions tailored to energy and utility customers. The candidate will play a key role in positioning SPTel as a trusted partner for digital transformation in mission-critical industries.

Key responsibilities

1. Market Development & Business Growth

• Develop and execute SPTel's go-to-market strategy for the energy and utilities sector, BFSI, Healthcare & Property.
• Identify, originate, and close opportunities with large enterprises.
• Drive solution-led selling across connectivity, mobility, edge cloud, cyber security, Quantum-safe and managed network services.
• Build and maintain a strong pipeline with disciplined tracking and conversion.

2. Strategic Account Management

• Own and grow key accounts with multi-year revenue potential.
• Build senior relationships across C-suite, IT, infrastructure, and procurement stakeholders.
• Drive cross-sell and upsell motions (e.g., connectivity → cloud → managed cyber security and network services).
• Ensure strong retention, customer satisfaction, and contract renewal outcomes.

3. Ecosystem & Partnership Development

• Establish and manage partnerships with system integrators, technology vendors, and industry associations.
• Drive joint go-to-market initiatives and co-selling motions.
• Leverage industry networks and relationships to unlock opportunities.

4. Sales Delivery & Commercial Leadership

• Own and deliver annual revenue targets (In-year Revenue (BR) / TCV).
• Lead deal structuring, pricing, and contract negotiations.
• Manage long and complex sales cycles typical of telecom and infrastructure deals.
• Provide accurate forecasts and pipeline visibility.

5. Cross-functional Collaboration

• Work closely with solutions, product, network engineering, and operations teams to deliver differentiated solutions.
• Translate customer requirements into commercial and technical proposals leveraging SPTel's network strengths.
• Provide market feedback to refine offerings, pricing, and GTM strategy.
• Support marketing and thought leadership initiatives in the energy sector.

6. Market Intelligence & Representation

• Monitor industry trends (digitalization of utilities, smart grids, IoT adoption, sustainability initiatives).
• Represent SPTel in industry forums, partner events, and customer engagements.
• Position SPTel competitively in the evolving energy and utilities digital infrastructure landscape.

Requirements

• Diploma / Bachelor's degree in Business, Engineering, IT, or related field.
• 7-10+ years of enterprise B2B sales experience, preferably in telecom / carrier services, cloud or ICT infrastructure, energy and utilities sector solutions, BFSI / Healthcare / Logistics / Property / Retail.
• Strong track record in enterprise deal closure and quota achievement
• Deep understanding of Singapore's energy and utilities ecosystem, regulatory environment, and digitalization trends.
• Commercially astute with strong negotiation skills.
• Resilient and self-driven in complex, long sales cycles.
• Relationship-driven with strong local networks.
• Proficient in English with strong verbal and written communication skills.
• Ability to operate independently with high accountability and execution discipline.