Key Account Manager (Client Servicing & Strategy)

Key Account Manager (Client Servicing & Strategy)

We are looking for a suit to join us! If you have 2-4 years of experience in client relationship management within a creative agency or equivalent creative environment, you could be the right fit.

This is a hands-on, execution-focused role suited for candidates who enjoy managing multiple client deliverables and being involved in day-to-day coordination. It is ideal for someone who is eager to grow into a Key Account Manager position and build a long-term career in a creative agency environment.

Do you often hear people complimenting you for being a good communicator with a keen eye for detail Or that you are an independent worker yet a valuable team player If the answers are yes, then hit us up and join our buzzing agency that is always ready to develop quality work!

What we're looking for in you:

• Strong organisational and planning skills to ensure projects and campaigns run smoothly

• A keen eye for detail and a high level of accuracy in your work

• Comfortable working in a fast-paced environment while maintaining a positive attitude

• Proactive and willing to take ownership while learning on the job

• Good understanding of 360 marketing channels (ATL, BTL, TTL)

• Familiarity with branding, digital/social media, and website projects within a creative environment

• Ability to write clear and structured creative briefs

• Basic understanding of analytics and willingness to learn more

• Independent, reliable, and a strong team player

• Fast learner who is adaptable to different project requirements

What you'll be doing:

Client Management & Communication

• Support the management of client accounts and act as a key point of contact for day-to-day communications

• Attend client meetings, prepare contact reports, and ensure proper follow-ups

• Ask the right questions to understand client objectives and deliverables

Project Coordination & Execution

• Manage timelines, schedule meetings, and ensure deliverables are completed on time

• Coordinate with internal teams and external vendors for smooth execution

• Monitor projects from start to finish to ensure quality before delivery

Campaign Planning & Support

• Support the preparation of proposals and marketing plans with guidance

• Assist in developing media plans and budget planning

• Prepare clear creative briefs for internal teams

Digital Campaigns & Reporting

• Support the setup and management of digital campaigns (Meta, Google, etc.)

• Track and prepare basic performance reports and insights

• Learn and apply campaign optimisation techniques over time

Administrative & Operational Support

• Prepare quotations, update tracking sheets, and follow internal processes

• Ensure campaigns are well-organised and documented

• Escalate issues to the General Manager when required

Ideas & Team Contribution

• Contribute ideas to improve campaigns and client work

• Support pitches and new business opportunities when required

Why join us:

• Supportive team environment with guidance and mentorship

• Exposure to a wide range of branding, digital, and web projects

• Opportunity to grow into a more senior client-facing role

• Hands-on experience across different industries

To apply, please send your CV and education certificates.