Key Account Manager

About The Role

We're looking for an EnterpriseAccount Manager to own the entire customer lifecycle at BiteSpeed — from onboarding and implementation to retention, renewals, cross-sell, upsell, and account expansion.

This isn't a traditional customer success role focused only on support and relationship management. We're looking for someone who can build strong customer relationships while also identifying growth opportunities and driving revenue from existing accounts.

You'll work closely with customers to help them achieve their goals, maximize the value they derive from BiteSpeed, and uncover opportunities to expand their partnership with us.

What You'll Do

• Own the end-to-end customer journey — onboarding, implementation, adoption, retention, renewals, and expansion.
• Build strong, long-term relationships and become a trusted advisor for your customers.
• Lead customer onboarding and ensure a smooth implementation experience with faster time-to-value.
• Drive product adoption and customer engagement by helping customers unlock the full potential of BiteSpeed.
• Own renewals and retention, ensuring customers continue to achieve measurable business outcomes.
• Proactively identify and drive cross-sell, upsell, and expansion opportunities across your portfolio.
• Work closely with customers to understand their business goals, growth plans, and evolving requirements to uncover additional revenue opportunities.
• Monitor account health, product usage, and engagement metrics to identify both risk signals and growth opportunities.
• Collaborate with internal teams across product, sales, support, and growth to deliver a seamless customer experience.
  
  

What Makes You a Good Fit

• You have 2-5 years of experience in customer success, account management, or a similar customer-facing role.
• You have hands-on experience managing the complete customer lifecycle, including onboarding, adoption, retention, renewals, and expansion.
• You have a strong commercial mindset and are comfortable driving cross-sell, upsell, and revenue growth within existing accounts.
• You enjoy consultative conversations and can confidently discuss ROI, business outcomes, and growth opportunities with customers.
• You can balance customer advocacy with business goals, creating win-win outcomes for both.
• You thrive in a fast-paced environment and can manage multiple customer relationships simultaneously.
• You genuinely enjoy helping customers succeed and take ownership of building long-term partnerships.
  
  

Salary and Location

Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.

Our Way Of Life

Over time we've realised that while we're super excited about shaping the future of commerce, a big part of why people join us and stick with us is because they resonate with our way of life. You could call it work culture - but it ends up becoming more than just that.

It's taken us time to discover and articulate what our culture feels like, this evolving document is an attempt to candidly share what it's like working at BiteSpeed.

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we're trying to create. Our purpose is about why we're here and what we care about:-

• Personal Transformation
  
  

We like to think of BiteSpeed as being a gym for our careers. It's where we come to do great work we can be proud of and push ourselves in the pursuit of excellence. Is it comfortable No. Is it painful Sometimes. Is it fulfilling Yes.

We were never the company that was supposed to win - We started out of a dorm room, solo founder, early engineers who hadn't written code in their lives setting out to build a global SaaS company.

Our roots are in doing things we are unqualified for and we bet on people who want that journey for themselves. There are stories of people across the company from a 20 year old who's never done sales closing enterprise deals to a college intern owning an enterprise product lifecycle - these are the stories we are proud of. If someone can look back after 2 years of working at BiteSpeed and say they don't identify with who they were, we'd call it a success and we want to help them get there.

• Wealth Creation
  
  

Somehow most companies are shy about wanting to make money. It's looked at as this thing which everyone does but no one really talks about.

We're not ashamed of doing it for the money. Wealth unlocks choice. If life is an amusement park, we think there is value to getting an unlimited rides pass. It's purposeful for us to try to create wealth that allows people to achieve their life's dreams - whether that's owning a house or booking a dream vacation for their parents. We do this by ensuring everyone in the team gets equity and there are generous cash & equity bumps on a frequent basis to reward performance and alignment in values.

• Winning Together
  
  

We're not here for a participation certificate. We're playing to win. The keyword here is together. Winning together is about recognising it's a team sport. We don't care about man of the match awards, either we win the trophy or we don't. There is a certain camaraderie that comes with winning together that's hard to explain, but it's deeply fulfilling and energising. The question we ask ourselves is - can we play the game like it's never been played before

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

• Go Above And Beyond
  
  

We value people who care about doing a good job. Going above and beyond is about doing more than the bare minimum that gets the job done and raising the bar each time we have the opportunity to do so

• Making Things Happen
  
  

Each company has an operating rhythm and this is that for us. Making things happen is the opposite of being passive. It's about high agency, about always believing there is a way to get what we want and either finding the way or making the way

• Say It Like It Is
  
  

We are candid and direct when it comes to sharing feedback, transparent with our numbers and intellectually honest about the realities of any business situation

• Progress Over Perfection
  
  

We're not building rockets. We care about moving fast and iterating towards perfection. We like to take a minimum viable approach to prioritisation and problem solving and actively look for 80/20 solutions

• Don't Take Yourself Seriously, Take Your Work Seriously
  
  

Great things are built when people can contribute to pursuits beyond themselves. Being low ego, not needing praise to do a good job, taking feedback with humility, being self-critical all add up to this

Perks & Benefits

Small things we've done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
• Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
• Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
• Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing.
• Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.
  
  

Skills: adoption,upselling and cross-selling,renewals,onboarding,enterprise,retentions,customer success management