Junior Production Support Analyst

Helius Technologies Pte Ltd

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Posted 4 days ago
Over 50 applicants

2-5 Years

SGD 4,000 - 4,200 per month

Singapore

Information Technology

Job Description

Job Requirement:

24 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Troubleshoot and resolve complex production issues efficiently.
Willingness to participate in on-call rotation

Responsibilities:

Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation.
Development work within the vendor product

More Info

Role:Others

Industry:Information Technology

Function:IT- Hardware/Telecom/Technical Staff/Support

Job Type:Permanent Job

Date Posted: 14/01/2025

Job ID: 104463271

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About Company

Helius Technologies Pte Ltd

Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.

Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.

Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.

Last Updated: 28-09-2025 02:55:34 PM

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