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We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Deployments during silent hours.
Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
Bachelor's degree in Computer Science or related field.
24 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Ability to troubleshoot and resolve complex production issues efficiently.
Excellent problem-solving and analytical skills.
Effective communication skills to collaborate with cross-functional teams effectively.
Willingness to participate in on-call rotation.
Bachelors/ Degree
Role:Others
Industry:Information Technology
Function:IT- Hardware/Telecom/Technical Staff/Support
Job Type:Contract Job
Date Posted: 14/01/2025
Job ID: 104463315
Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.
Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.
Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.
