Junior IT Helpdesk / Service Desk Support
Employment Type:
12 Months Contract (renewable) - with NTT Data Singapore (deployed to client site)
Location:
Singapore
Work Location:
Alexandra Building, Singapore
About the Role
We are looking for a Junior IT Helpdesk / Service Desk Support to provide L1 technical support for end-users in a banking environment. This is an excellent entry-level opportunity for fresh graduates or candidates with up to 1 year of IT support experience who are keen to build a career in IT Service Management.
Key Responsibilities
- Act as the first point of contact for IT-related issues via phone, email, or ticketing system
- Provide basic troubleshooting for desktops, laptops, printers, MS Office, and network connectivity issues
- Assist with password resets, account unlocks, and basic Active Directory tasks
- Support new hire onboarding (laptop setup, email configuration, application access)
- Log and track tickets in the ITSM tool (e.g., ServiceNow/Jira) and escalate to L2 when required
- Provide remote desktop support for users across different locations
- Maintain and update knowledge base articles for common issues
- Deliver high-quality customer service and ensure incidents are resolved within SLA
Requirements
- 6 months - 1 year of IT Helpdesk / Service Desk / Desktop Support experience (internship experience acceptable)
- Good knowledge of Windows 10/11, MS Office 365, Outlook
- Familiarity with Active Directory (user account management)
- Basic understanding of network troubleshooting (Wi-Fi, VPN login, printers)
- Good communication and customer service skills
- ITIL Foundation certification (preferred, not mandatory)
- Fresh graduates with IT-related diploma or equivalent are welcome to apply
Interested candidates are kindly requested to email their CV with their experience to:
We look forward to your application!
